Frequently Asked Questions

Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.  With your independence in mind, a physiotherapist’s goal is to restore, maintain and maximize your strength, function, movement and overall well-being.

During the initial 45-minute visit, your therapist will take the time to assess your physical condition, determine the root cause(s) of your symptoms and design a treatment plan that meets your recovery goals and fits in with your busy schedule.  Included in your first visit is your first treatment to start you on your road to recovery.

No. A doctor’s referral is not needed to be assessed or treated by a Physiotherapist. However, some insurance companies require a physician’s referral in order to get costs reimbursed. Please check with your extended health insurance company to see if you need a doctor’s referral for reimbursement of physiotherapy services.  

Our Physiotherapy fee schedule is as follows:

    • 60-Minute Initial Assessment including treatment                                         $  99
    • 30-Minute Follow-Up Treatment                                                                        $  75
    • 45-Minute Follow-Up Treatment                                                                        $100
    • 60-Minute Follow-Up Treatment                                                                        $125
    • 60-Minute Spinal Decompression Initial Assessment and Treatment         $125
    • 45-Minute Virtual Initial Assessment and Treatment (not suitable for all)  $  99
    • 20-Minute Virtual Follow-Up Treatment (not suitable for all)                        $  50

Our Chiropody fee schedule is as follows:

    • 30-Minute Initial Assessment                                                                             $  99
    • Custom Orthotics                                                                                                  $499

No. Unlike most clinics, we do not charge any additional fees for acupuncture or shockwave therapy. If your therapist determines that this is the approach that is needed, this service will be delivered as part of your treatment plan at no additional cost.

Bring shorts and a t-shirt. If you don’t have shorts, we have fresh gowns and shorts in the clinic which you can borrow.

If you have a referral from your physician, please bring it.

If you have reports of any imaging studies (e.g. x-rays, ultrasound, MRI), please bring them with you. 

If your injuries are as a result of a car accident, please contact us prior to your first appointment by calling 416-900-6653.  We will assist you in completing the required paperwork.  

The number of appointments depends on a variety of factors including how long you have had the problem, how severe your condition is and the typical healing process for the tissue. After your initial assessment, your physiotherapist will provide you with a better idea of how long your recovery will take.

Every extended health benefit plan is different. It is best for you to contact your insurance company or refer to your individual benefit plan. 

We are able to bill some extended health companies directly including Manulife, Great-West Life and Sunlife. Please bring your insurance information (Policy and ID number) to your first visit. Our friendly office staff will help confirm your insurance coverage details, and whether your plan qualifies for direct billing.

Yes. We’ve recently implemented technology to enable virtual appointments. We simply send you a link that you access during your preferred time. The appointments can be done using your desktop, laptop or mobile device. Please note that not all appointments may be suitable to be done virtually. We are happy to discuss this with you over the phone prior to booking your appointment. 

A Chiropodist is a healthcare professional who assesses and treats foot problems including flat feet, bunions and foot pain. They are foot specialists who can work in different settings including hospitals and private practice. They are regulated primary care providers. 

For custom orthotics, our Chiropodist completes a referral as part of your orthotic assessment. The Chiropodist referral is sufficient with most extended healthcare coverage providers. However, some insurance policies require that you have a Physician’s note as well.  We recommend that you contact your insurance provider to ask about your specific policy.

Our custom made orthotics cost $499. Additionally, there is a $99 cost for a Chiropody Assessment which is needed prior to fitting you for orthotics.