Frequently Asked Questions

Physiotherapists combine in-depth knowledge of how the body works with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability.  With your independence in mind, a physiotherapist’s goal is to restore, maintain and maximize your strength, function, movement and overall well-being.

During the initial 45-minute visit, your therapist will take the time to assess your physical condition, determine the root cause(s) of your symptoms and design a treatment plan that meets your recovery goals and fits in with your busy schedule.  Included in your first visit is your first treatment to start you on your road to recovery.

No. A doctor’s referral is not needed to be assessed or treated by a Physiotherapist. However, some insurance companies require a physician’s referral in order to get costs reimbursed. Please check with your extended health insurance company to see if you need a doctor’s referral for reimbursement of physiotherapy services.  

Our Physiotherapy fee schedule is as follows:

    • 60-Minute Initial Assessment including treatment                                         $      125
    • 30-Minute Follow-Up Treatment                                                                        $        85
    • 45-Minute Follow-Up Treatment                                                                        $      110
    • 60-Minute Follow-Up Treatment                                                                        $      135
    • 60-Minute Spinal Decompression Initial Assessment and Treatment         $      125
    • 60-Minute Virtual Initial Assessment and Treatment (not suitable for all)  $      115
    • 20-Minute Virtual Follow-Up Treatment (not suitable for all)                        $   52.50

Our Massage Therapy fees schedule is as follows:

    • 90-Minute Massage Therapy Treatment                                                          $  150 + HST
    • 75-Minute Massage Therapy Treatment                                                          $  130 + HST
    • 60-Minute Massage Therapy Treatment                                                          $  110 + HST
    • 45-Minute Massage Therapy Treatment                                                          $    90 + HST
    • 30-Minute Massage Therapy Treatment                                                          $    70 + HST

Our Chiropody fee schedule is as follows:

    • 30-Minute Initial Assessment                                                                             $   99
    • Custom Orthotics                                                                                                 $ 4992

No. Unlike most clinics, we do not charge any additional fees for acupuncture or shockwave therapy. If your therapist determines that this is the approach that is needed, this service will be delivered as part of your treatment plan at no additional cost.

Bring shorts and a t-shirt. If you don’t have shorts, we have fresh gowns and shorts in the clinic which you can borrow.

If you have a referral from your physician, please bring it.

If you have reports of any imaging studies (e.g. x-rays, ultrasound, MRI), please bring them with you. 

If your injuries are as a result of a car accident, please contact us prior to your first appointment by calling 416-900-6653.  We will assist you in completing the required paperwork.  

The number of appointments depends on a variety of factors including how long you have had the problem, how severe your condition is and the typical healing process for the tissue. After your initial assessment, your physiotherapist will provide you with a better idea of how long your recovery will take.

Every extended health benefit plan is different. It is best for you to contact your insurance company or refer to your individual benefit plan. 

We are able to bill some extended health companies directly including Manulife, Great-West Life, Blue Cross, Green Shield and Sun Life. Please bring your insurance information (Policy and ID number) to your first visit. Our friendly office staff will help confirm your insurance coverage details, and whether your plan qualifies for direct billing.

Yes. We’ve recently implemented technology to enable virtual appointments. We simply send you a link that you access during your preferred time. The appointments can be done using your desktop, laptop or mobile device. Please note that not all appointments may be suitable to be done virtually. We are happy to discuss this with you over the phone prior to booking your appointment. 

A Chiropodist is a healthcare professional who assesses and treats foot problems including flat feet, bunions and foot pain. They are foot specialists who can work in different settings including hospitals and private practice. They are regulated primary care providers. 

For custom orthotics, our Chiropodist completes a referral as part of your orthotic assessment. The Chiropodist referral is sufficient with most extended healthcare coverage providers. However, some insurance policies require that you have a Physician’s note as well.  We recommend that you contact your insurance provider to ask about your specific policy.

Our custom made orthotics cost $499. Additionally, there is a $99 cost for a Chiropody Assessment which is needed prior to fitting you for orthotics.  

Orthotics may last for one to five years. Orthotics, when used over time, begin to lose their support. But how do you know when they need to be replaced?

Here are some signs that you can look for to see if your custom orthotics need to be replaced:

  1. Pain in your feet, ankles, knees or back. You may experience pain in these areas due to orthotics that may be worn out. It is not normal to experience pain in your feet, ankles, knees or back when you perform your normal activities including walking and standing.
  2. Painful callouses or corns. Painful callouses or corns can be caused by your foot rubbing into your shoe. If you have a good pair of fitted shoes but continue to experience pain, it may mean that you need to replace your orthotics.
  3. Time since you last replaced your orthotics and general use. Orthotics generally last one to five years depending on their use and how many kilometres you put on your feet. If you suddenly experience pain or discomfort without any other known cause, take a look at your orthotics.
  4. Appearance of your orthotics. Are your orthotics worn out? Do they have any holes? Are there any cracks or pieces missing? Are they thin in certain parts? These could be signs that your orthotics need to be replaced.
  5. Appearance of your shoe. Have a look at the bottom of your shoe. Is there uneven wear? It is possible that uneven wear on the bottom of the shoe can be a sign that the orthotics are no longer doing what they are supposed to do.
  6. Changes that may put more stress on your feet. Hip or knee replacements, fractures of your leg, weight gain, surgery or pregnancy may all change the alignment of how you stand and walk. Taking up a new activity such as running or jogging or starting a new job may require different support for your feet. It may be a good time to revisit your chiropodist to find out if your orthotics needs to be replaced or modified.

In order to reduce the spread of COVID-19, the following preventive measures have been implemented:

  • Telehealth appointments: We now offer telehealth appointments for some patients who can continue to receive the same quality of care needed. Please call our clinic at 416-900-6653 or visit our telehealthpage to learn more.


  • Prescreening: All patients who attend our clinic for in-person care are screened the day before their appointment and the day of their appointment prior to their entry to the clinic. Our screening follow public health guidelines.


  • Physical Distancing: We have implemented physical distancing throughout our clinic to ensure a 6-foot distance from others.


  • Surgical masks: We require that masks be worn while in our clinic.  For patients who do not have their own masks, we provide one free of charge. 


  • Personal Protective Equipment: Our physiotherapists use masks, gowns and gloves which are changed in between patients. Faceshields are used when needed. 


  • Hand sanitizer: Hand sanitizing stations are located throughout our clinic. We ask all patients to sanitize their hands when entering and exiting our clinic.


  • Sanitization: We cover our beds with clean paper for each patient and use vinyl covering for our pillows which can be properly cleaned. We disinfect our treatment rooms after each patient including all contact surfaces and equipment using hospital grade CAVIWIPES and CAVICIDE.  Additionally, areas such as the waiting room are cleaned frequently with special attention to frequently touched surfaces including doorknobs, armrests and handrails. 


  • Electronic forms/receipts. We have instituted electronic intake forms, screening forms and the issuance of electronic receipts. Intake forms can be completed electronically on your own personal device. Electronic receipts can be emailed. This process minimizes the amount of physical handling of paper and pens. We can continue to provide hard copies of intake forms and receipts when requested.